Collection Policy
Fresh Tortilla Collection & Non-Collection Policy
Fresh Tortilla Collection Policy
Our fresh tortillas are made to order and are perishable food products. Please review the collection terms below before placing your order.
Collection Window
Customers must collect their order within the agreed collection window, which is typically 48–72 hours from the production confirmation email.
The collection timeframe will be communicated at the time of order confirmation.
Orders Placed During the Week
Collection timeframes depend on when the order is placed:
-
Orders placed Monday – Wednesday
Must be collected within 48–72 hours of production confirmation. -
Orders placed Thursday before 9:00 AM
Must be collected by the following Monday. -
Orders placed after Thursday 9:00 AM or on Friday
Will be produced on Monday and must be collected by Tuesday.
Non-Collection of Orders
As fresh tortillas are perishable goods made specifically for each order, they cannot be resold once prepared.
If an order is not collected within the agreed timeframe, the goods will be disposed of in accordance with food safety regulations.
Once disposed of, the order cannot be refunded, replaced, or remade.
Late Collection
If a customer arrives after the agreed collection window, the order may no longer be available.
In some cases, a late collection fee may apply if additional storage or handling is required. Any applicable fee will be communicated before the order is released.
Changes to Collection Time
If you need to change your collection time, please notify us at least 24 hours in advance.
While we will do our best to accommodate changes, this cannot be guaranteed due to the nature of fresh food production.
Customer Responsibility
By placing an order for collection, the customer acknowledges and agrees to:
- Collect the order within the agreed timeframe
- Understand that fresh tortillas are perishable goods
- Accept that uncollected orders cannot be refunded or replaced