Privacy policy

Privacy Policy

This Privacy Policy describes how Mextrade Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.mextrade.co.uk.

We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

Personal Information

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely through payment providers)

Order Information

  • Products purchased
  • Order value
  • Delivery details

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking data

This information helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

Sharing Your Information

We only share your personal data with trusted third parties necessary to operate our business, including:

  • Payment providers (to process payments)
  • Delivery couriers (to deliver your orders)
  • Website and hosting providers
  • Analytics providers (such as website traffic analysis)

These providers only receive the information necessary to perform their services.

We do not sell or rent your personal data to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide customer service, comply with legal obligations, and maintain financial records.

Your Rights

Under UK data protection laws, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to certain types of data processing
  • Request restriction of processing in certain circumstances

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

Third-Party Services

Our website may contain links to third-party services or websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Mextrade Ltd
Unit 5, Kimpton Trade & Business Centre
Minden Road
Sutton
Surrey
SM3 9PF
United Kingdom

Email: contact@mextrade.co.uk